All Certified Loose Diamond purchases come with a 15 Day Money Back Guarantee. If for any reason you are not satisfied with your Certified Loose Stone purchase or your customized setting, you have 15 days from date of receipt to contact our Customer Service Department and obtain a Return Authorization Number. The Warehouse must receive the item within 15 Days of original delivery date in order to receive a full refund.
All Certified Stones must be returned with the original Diamond Gemological Grading Certificate. Returns that are not accompanied by the original certificate will be subject to a certification replacement fee ranging between $250 and $500.
Please Note, items that have been engraved do not qualify for a Full Money Back Refund. A 35% Restocking Fee will apply to all returned items that have been engraved.
Should you have any further questions or concerns regarding our return policies, please contact us at returns@Jewelstree.com.
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